Working in Germany as a Customer Service Representative

 Working in Germany as a Customer Service Representative

Whatever country you work in, you will benefit both professionally and personally from working in Customer Service. Working in Germany, where people cut to the point and make it clear that they have no time to waste, ensures that your communicational and people skills are extremely fine-tuned. Here are some advantages of working in Germany as a Customer service personnel:

  • Developing skills
  • Greater patience in your personal life 
  • Gaining emotional intelligence 
  • Understanding company from the inside
  • Problem solving 
  • Transferable skills
  • Growth opportunities 
  • Gratification 
  • Faultless technology skills
  • The job can be done remotely – this is vital considering the new work from home rule in Germany 

Skills You Need to Work as a Customer Service Personnel

According to SalesForce, there are 15 key skills you need to work well in Customer Service. You can find them explained on their website but let’s run through them here!

  • Persuasiveness 
  • Empathy 
  • Adaptability 
  • Positive language
  • Communications skills
  • Self-control 
  • Responsibility 
  • Patience
  • Effective listening 
  • Attentiveness
  • Time management 
  • Willingness to improve 
  • Knowledge
  • Ability to admit you don’t have the answer
  • Thick skin 

Any of these skills can be developed if you put effort into your role so Customer Service positions are accessible to everyone!

The Average Salary of a Customer Service Representative in Germany 

You can receive a good salary working as a Customer Service Representative in Germany. According to PayScale, the average salary of customer Service Representative in Germany is £27,734.

In Conclusion,

Germany really is one of the best countries for expats in 2021. There are many benefits that come along with being a Customer Care Representative and Germany, brimming with young modern contact centres full of dynamic internationals, is the perfect place to begin your Customer Service career. There are great job offers, whichever of the German cities you’re interested in, so get preparing that cover letter! 


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